NoLogVPN Refund Policy
This page describes how cancellations, refunds, and plan-change billing are handled on the service.
Monthly Renewals and Cancellation
NoLogVPN subscriptions renew monthly until canceled. You can request cancellation from the dashboard and access continues until the end of the current paid billing period. If you also request account deletion, it is scheduled after the subscription ends and can be canceled before that date.
Refund Handling
Except where mandatory law requires otherwise, NoLogVPN does not provide prorated refunds for voluntary mid-cycle cancellations, voluntary mid-cycle downgrades, or unused remaining time in an already-started billing period.
How to Submit a Request
Use the Support page in your account or email [email protected] from the account address. Include the account email, payment date, plan, invoice or payment reference if available, and the reason. Never send the full card number, CVC, or password. Stopping renewal is not automatically a refund request, and a refund request does not automatically stop future renewal.
Review and Refund Method
We acknowledge the request and may ask for reasonable information to identify the payment. Where a refund is due, we initiate it without undue delay and within the applicable mandatory deadline, normally no later than 14 days for an eligible withdrawal. The refund uses the same payment method through Stripe unless you expressly agree to another method that creates no additional cost.
Unused Access or No Configured Device
Where the service has been made accessible and the setup instructions are adequate, choosing not to create a device, import the WireGuard configuration, turn on the tunnel, or otherwise use paid access is unused time and does not by itself create an automatic refund right. If use was prevented by a service-side problem or inadequate instructions, the customer should contact support, and mandatory failure-to-supply, conformity, price-reduction, termination, and withdrawal rights remain unaffected.
Consumer Withdrawal Rights
Where mandatory consumer withdrawal rights apply, the period is generally 14 days from contract conclusion. If you requested immediate activation, the refund may be reduced proportionally for service supplied before withdrawal. An unambiguous statement is enough, for example: 'I notify you that I withdraw from the NoLogVPN subscription concluded on [date] for account [email]. Name: [name]. Date: [date].' Consumer withdrawal rights may not apply to purchases made exclusively for professional purposes.
Failure to Supply or Non-Conformity
If the service is not supplied or does not conform to its contractual characteristics, contact support for remediation. Mandatory rights may include bringing the service into conformity, a proportionate price reduction, or contract termination and the applicable refund. These remedies are assessed separately from voluntary non-use.
Fair Use and Withdrawal Rights
The initial traffic window, daily throttling, and reduced-speed states described in the Fair Use & Network Protection Policy are service characteristics, not a replacement for mandatory consumer rights. Any applicable refund is still assessed under the legal withdrawal and proportional-service rules.
Flex Withdrawal and Refund Review
Where Flex is offered and a mandatory withdrawal right applies after you requested immediate activation, the value already supplied may include the proportional part of the monthly access fee and aggregate transferred data up to withdrawal at the checkout rate. For example, in a 30-day cycle after 2 days and 100 GB, the estimate before tax, discounts, credits, and invoice rounding is EUR 0.80 for access plus EUR 3.00 for usage, leaving an estimated EUR 11.20 refund from the EUR 12 base fee. This is a calculation example only: eligibility and the final amount are reviewed individually against the Stripe invoice and mandatory law. Remedies for failure to supply or non-conformity remain separate and unaffected.
Plan Changes
Upgrades may be billed immediately on a prorated basis. Downgrades are scheduled for the next renewal date instead of applying immediately, so a separate mid-cycle downgrade refund is not normally created.
Goodwill and Error Cases
Duplicate charges, technical billing mistakes, or clear service-side charging errors may be reviewed individually. Contact support with the account email and a short description of the billing issue.
One-Time Support Payments
Voluntary support payments are separate from subscriptions and do not purchase VPN access. Requests involving a duplicate, unauthorized, or technically erroneous charge are reviewed individually without limiting mandatory legal rights.